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Jamie Carlson · Study
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Author
Jamie Carlson
25 works
· latest 2025
· 2 institutions
cluster: provisional
ORCID 0000-0002-1622-5939
Works
25 shown
How do omnichannel customer experiences affect customer engagement? Theory and empirical validation
Journal of Business Research
·
2025
·
5 authors
·
Open access
43
citations
Creating a metaverse‐me: Exploring the consumer avatar creation process
Journal of Consumer Behaviour
·
2024
·
4 authors
·
Open access
34
citations
Scroll, Stop, Shop: Decoding impulsive buying in social commerce
Journal of Business Research
·
2024
·
4 authors
·
Open access
44
citations
Appetite for distraction? A systematic literature review on customer smartphone distraction
International Journal of Information Management
·
2023
·
5 authors
·
review
·
Open access
21
citations
Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact
Journal of Retailing
·
2022
·
5 authors
·
Open access
170
citations
Re-imagining Marketing Scholarship in the era of the UN Sustainable Development Goals
Australasian Marketing Journal (AMJ)
·
2022
·
6 authors
·
editorial
·
Open access
47
citations
eHealth Services and SDG3: Increasing the Capacity of Care
Australasian Marketing Journal (AMJ)
·
2022
·
5 authors
18
citations
SafeCX: a framework for safe customer experience in omnichannel retailing
Journal of Services Marketing
·
2022
·
3 authors
27
citations
B2B marketing scholarship and the UN sustainable development goals (SDGs): A systematic literature review
Industrial Marketing Management
·
2021
·
5 authors
·
review
97
citations
Setting the future of digital and social media marketing research: Perspectives and research propositions
International Journal of Information Management
·
2020
·
17 authors
·
Open access
2,642
citations
Enhancing brand relationship performance through customer participation and value creation in social media brand communities
Journal of Retailing and Consumer Services
·
2018
·
4 authors
211
citations
Customer engagement behaviours in social media: capturing innovation opportunities
Journal of Services Marketing
·
2018
·
4 authors
344
citations
Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Journal of Retailing and Consumer Services
·
2017
·
3 authors
176
citations
Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination
Journal of Retailing and Consumer Services
·
2015
·
3 authors
·
Open access
159
citations
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment
Journal of Brand Management
·
2014
·
2 authors
420
citations
Examining the influence of different levels of sexual-stimuli intensity by gender on advertising effectiveness
Journal of Marketing Management
·
2014
·
3 authors
33
citations
Optimizing the Online Channel in Professional Sport to Create Trusting and Loyal Consumers: The Role of the Professional Sports Team Brand and Service Quality
Journal of Sport Management
·
2012
·
2 authors
·
Open access
58
citations
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
Journal of Services Marketing
·
2012
·
2 authors
·
Open access
76
citations
The Effects of Market Orientation, Technological Opportunism, and E-Business Adoption on Performance: A Moderated Mediation Analysis
Australasian Marketing Journal (AMJ)
·
2012
·
4 authors
105
citations
An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations, Trust, Loyalty and Word of Mouth
Australasian Marketing Journal (AMJ)
·
2011
·
2 authors
·
Open access
147
citations
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
Electronic Markets
·
2011
·
2 authors
·
Open access
48
citations
Managing web site performance taking account of the contingency role of branding in multi‐channel retailing
Journal of Consumer Marketing
·
2011
·
2 authors
·
Open access
40
citations
Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators
Managing Service Quality
·
2011
·
2 authors
·
Open access
151
citations
Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites
Journal of Services Marketing
·
2010
·
2 authors
·
Open access
347
citations
Examining the effects of website‐induced flow in professional sporting team websites
Internet Research
·
2010
·
2 authors
173
citations