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Eric S.W. Chan

30 works· latest 2021· 1 institutionscluster: provisionalORCID 0000-0003-0118-588X

h-index27

i1029

Citations4,559

Works here30

Most cited in this library

Co-production versus co-creation: A process based continuum in the hotel service context2012 · 449 citations
What drives employees’ intentions to implement green practices in hotels? The role of knowledge, awareness, concern and ecological behaviour2014 · 411 citations
Motivations for ISO 14001 in the hotel industry2005 · 375 citations
Co-creation and higher order customer engagement in hospitality and tourism services2016 · 332 citations
Barriers to EMS in the hotel industry2007 · 276 citations

Works

30 shown

Why do hotels find reducing their carbon footprint difficult?

International Journal of Contemporary Hospitality Management·2021·1 author

51citations

Influencing stakeholders to reduce carbon footprints: Hotel managers’ perspective

International Journal of Hospitality Management·2020·1 author·Open access

63citations

Situational and personal factors influencing hospitality employee engagement in value co-creation

International Journal of Hospitality Management·2020·5 authors·Open access

52citations

What are the key success factors for strategy formulation and implementation? Perspectives of managers in the hotel industry

International Journal of Hospitality Management·2020·4 authors·Open access

93citations

What hinders hotels’ adoption of environmental technologies: A quantitative study

International Journal of Hospitality Management·2019·3 authors·Open access

116citations

How do hotels operationalize their competitive intelligence efforts into their management processes? Proposing a holistic model

International Journal of Hospitality Management·2018·4 authors·Open access

Environmental management research in hospitality

International Journal of Contemporary Hospitality Management·2016·2 authors

197citations

The Applications of Environmental Technologies in Hotels

Journal of Hospitality Marketing & Management·2016·3 authors·Open access

93citations

Co-creation and higher order customer engagement in hospitality and tourism services

International Journal of Contemporary Hospitality Management·2016·4 authors·Open access

332citations

Barriers to Environmental Technology Adoption in Hotels

Journal of Hospitality & Tourism Research·2015·3 authors·Open access

111citations

Quality of work life and job satisfaction among frontline hotel employees

International Journal of Contemporary Hospitality Management·2015·3 authors

184citations

Green Marketing: Hotel Customers’ Perspective

Journal of Travel & Tourism Marketing·2014·1 author

71citations

An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry

Journal of Hospitality & Tourism Research·2014·4 authors·Open access

92citations

Conceptualization of value co-creation in the tourism context.

CABI eBooks·2014·6 authors·chapter·Open access

22citations

Gap analysis of green hotel marketing

International Journal of Contemporary Hospitality Management·2013·1 author

203citations

Managing green marketing: Hong Kong hotel managers’ perspective

International Journal of Hospitality Management·2013·1 author

164citations

Undergraduates' Perceptions Toward the Adoption of Computer-Based Training in Hotels

Journal of Teaching in Travel & Tourism·2012·1 author

4citations

Co-production versus co-creation: A process based continuum in the hotel service context

International Journal of Hospitality Management·2012·5 authors·Open access

449citations

Hotel safety and security systems: Bridging the gap between managers and guests

International Journal of Hospitality Management·2012·1 author

109citations

Application of EMSs in a hotel context: A case study

International Journal of Hospitality Management·2011·2 authors

93citations

Service failures and recovery actions in the hotel industry: A text-mining approach

Journal Of Vacation Marketing·2011·3 authors

58citations

Implementing Environmental Management Systems in Small- and Medium-Sized Hotels: Obstacles

Journal of Hospitality & Tourism Research·2010·1 author

217citations

Attitude towards EMSs in an international hotel: An exploratory case study

International Journal of Hospitality Management·2009·2 authors

251citations

Barriers to EMS in the hotel industry

International Journal of Hospitality Management·2007·1 author

276citations

Hotel selection: When price is not the issue

Journal Of Vacation Marketing·2006·1 author

143citations

Motivations for ISO 14001 in the hotel industry

Tourism Management·2005·1 author

375citations