S
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Review
Liliana L. Bove · Study
Home
/
Author
Liliana L. Bove
28 works
· latest 2022
· 4 institutions
cluster: provisional
ORCID 0000-0002-1201-9281
Works
28 shown
Viewpoint: shaping resilient service ecosystems in times of crises – a trans-Tasman perspective
Journal of Services Marketing
·
2022
·
2 authors
36
citations
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond
Journal of service management
·
2020
·
2 authors
·
Open access
109
citations
Value co-destruction: a typology of resource misintegration manifestations
Journal of Services Marketing
·
2019
·
6 authors
·
Open access
130
citations
Empathy for service: benefits, unintended consequences, and future research agenda
Journal of Services Marketing
·
2019
·
1 author
122
citations
Message framing and individual traits in adopting innovative, sustainable products (ISPs): Evidence from biofuel adoption
Journal of Business Research
·
2016
·
4 authors
86
citations
Negative experiences and donor return: an examination of the role of asking for something different
Transfusion
·
2015
·
4 authors
16
citations
Service-Dominant Orientation: Measurement and Impact on Performance Outcomes
Journal of Retailing
·
2014
·
4 authors
193
citations
Asking for something different from our donors: factors influencing persuasion success
Transfusion
·
2013
·
4 authors
·
Open access
30
citations
A systematic review and meta-analysis of antecedents of blood donation behavior and intentions
Social Science & Medicine
·
2013
·
4 authors
·
review
191
citations
Perceived deterrents to being a plasmapheresis donor in a voluntary, nonremunerated environment
Transfusion
·
2012
·
5 authors
57
citations
A new perspective on the incentive–blood donation relationship: partnership, congruency, and affirmation of competence
Transfusion
·
2012
·
5 authors
40
citations
Contributing to well-being: customer citizenship behaviors directed to service personnel
Journal of Strategic Marketing
·
2011
·
2 authors
49
citations
Linking Service-Dominant Logic and Strategic Business Practice
Journal of Service Research
·
2011
·
3 authors
348
citations
Donating Blood: A Meta-Analytic Review of Self-Reported Motivators and Deterrents
Transfusion Medicine Reviews
·
2011
·
2 authors
·
Open access
334
citations
Understanding the plasmapheresis donor in a voluntary, nonremunerated environment
Transfusion
·
2011
·
4 authors
62
citations
Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings
Journal of Business Research
·
2010
·
4 authors
111
citations
A Case Study of Teaching Marketing Research Using Client-Sponsored Projects
Journal of Marketing Education
·
2009
·
2 authors
68
citations
Does “true” personal or service loyalty last? A longitudinal study
Journal of Services Marketing
·
2009
·
2 authors
51
citations
Exploring the determinants of the frugal shopper
Journal of Retailing and Consumer Services
·
2009
·
3 authors
79
citations
Employees' affective commitment to change
European Journal of Marketing
·
2008
·
3 authors
159
citations
Service worker role in encouraging customer organizational citizenship behaviors
Journal of Business Research
·
2008
·
4 authors
510
citations
Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation
Industrial Marketing Management
·
2008
·
3 authors
126
citations
Personality traits and the process of store loyalty in a transactional prone context
Journal of Services Marketing
·
2007
·
2 authors
62
citations
Customer loyalty to one service worker: Should it be discouraged?
International Journal of Research in Marketing
·
2006
·
2 authors
140
citations
Exploring the role of relationship variables in predicting customer voice to a service worker
Journal of Retailing and Consumer Services
·
2004
·
2 authors
48
citations
Customer relationships with service personnel: do we measure closeness, quality or strength?
Journal of Business Research
·
2001
·
2 authors
165
citations
Identifying the key issues for measuring loyalty
QUT ePrints (Queensland University of Technology)
·
2001
·
2 authors
·
Open access
58
citations
A customer‐service worker relationship model
International Journal of Service Industry Management
·
2000
·
2 authors
217
citations