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Wendy S. Zabava Ford · Study

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Wendy S. Zabava Ford

4 works· latest 2001· 1 institutionscluster: provisional

h-index4

i104

Citations295

Works here4

94

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01

Most cited in this library

Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior1995 · 100 citations
Students' Self-Perceived Listening Competencies in the Basic Speech Communication Course2000 · 69 citations
Can I Help You?1994 · 64 citations
Customer expectations for interactions with service providers: Relationship versus encounter orientation and personalized service communication2001 · 62 citations

Works

4 shown

Customer expectations for interactions with service providers: Relationship versus encounter orientation and personalized service communication

Journal of Applied Communication Research·2001·1 author

62citations

Students' Self-Perceived Listening Competencies in the Basic Speech Communication Course

International Journal of Listening·2000·3 authors

69citations

Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior

Human Communication Research·1995·1 author

100citations

Can I Help You?

Management Communication Quarterly·1994·2 authors

64citations