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Jessica Santos · Study

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Jessica Santos

5 works· latest 2019· 2 institutionscluster: provisional

h-index5

i104

Citations1,808

Works here5

01

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03

19

Most cited in this library

E‐service quality: a model of virtual service quality dimensions2003 · 1,500 citations
A theoretical exploration and model of consumer expectations, post‐purchase affective states and affective behaviour2003 · 182 citations
From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries2002 · 98 citations
Quality in religious services2001 · 23 citations
MADEIRA WINE CONTRIBUTIONS FOR MADEIRA ISLAND SUSTAINABLE TOURISM2019 · 5 citations

Works

5 shown

MADEIRA WINE CONTRIBUTIONS FOR MADEIRA ISLAND SUSTAINABLE TOURISM

Journal of Tourism, Sustainability and Well-being·2019·5 authors·Open access

5citations

A theoretical exploration and model of consumer expectations, post‐purchase affective states and affective behaviour

Journal of Consumer Behaviour·2003·2 authors

182citations

E‐service quality: a model of virtual service quality dimensions

Managing Service Quality·2003·1 author

1,500citations

From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries

Managing Service Quality·2002·1 author

98citations

Quality in religious services

International Journal of Nonprofit and Voluntary Sector Marketing·2001·2 authors

23citations