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Murali Chandrashekaran · Study

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Murali Chandrashekaran

18 works· latest 2011· 4 institutionscluster: provisional

h-index16

i1017

Citations4,173

Works here18

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Most cited in this library

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing1998 · 2,718 citations
Satisfaction Strength and Customer Loyalty2007 · 348 citations
Brand Retrieval, Consideration Set Composition, Consumer Choice, and the Pioneering Advantage1993 · 294 citations
Customer Satisfaction Heterogeneity and Shareholder Value2010 · 175 citations
A Split Hazard Model for Analyzing the Diffusion of Innovations1992 · 124 citations

Works

18 shown

Environments, unobserved heterogeneity, and the effect of market orientation on outcomes for high-tech firms

Journal of the Academy of Marketing Science·2011·4 authors

63citations

Customer Satisfaction Heterogeneity and Shareholder Value

Journal of Marketing Research·2010·3 authors

175citations

Navigating Local Environments with Global Strategies: A Contingency Model of Multinational Subsidiary Performance

Marketing Science·2008·3 authors

40citations

Satisfaction Strength and Customer Loyalty

Journal of Marketing Research·2007·4 authors

348citations

Debiasing omission neglect

Journal of Business Research·2006·9 authors

42citations

Forgiven But Not Forgotten: Covert Uncertainty in Overt Responses and the Paradox of Defection‐Despite‐Trust

Journal of Consumer Psychology·2006·4 authors

39citations

Preference Construction and Reconstruction

Springer eBooks·2002·3 authors·chapter

1citations

From Uncertain Intentions to Actual Behavior: A Threshold Model of Whether and When Salespeople Quit

Journal of Marketing Research·2000·4 authors

83citations

Market Motives, Distinctive Capabilities, and Domestic Inertia: A Hybrid Model of Innovation Generation

Journal of Marketing Research·1999·4 authors

71citations

Market Motives, Distinctive Capabilities, and Domestic Inertia: A Hybrid Model of Innovation Generation

Journal of Marketing Research·1999·4 authors

33citations

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Journal of Marketing·1998·3 authors

2,718citations

Modeling Individual Preference Evolution and Choice in a Dynamic Group Setting

Journal of Marketing Research·1996·4 authors

33citations

Isolating the Determinants of Innovativeness: A Split-Population Tobit (SPOT) Duration Model of Timing and Volume of First and Repeat Purchase

Journal of Marketing Research·1995·1 author

51citations

Isolating the Determinants of Innovativeness: A Split-Population Tobit (SPOT) Duration Model of Timing and Volume of First and Repeat Purchase

Journal of Marketing Research·1995·1 author

24citations

Environment, Structure and Performance in Interfirm Exchange

Journal of Business-to-Business Marketing·1995·3 authors

18citations

Brand Retrieval, Consideration Set Composition, Consumer Choice, and the Pioneering Advantage

Journal of Consumer Research·1993·4 authors

294citations

Meta-Analysis with Heteroscedastic Effects

Journal of Marketing Research·1993·2 authors

16citations

A Split Hazard Model for Analyzing the Diffusion of Innovations

Journal of Marketing Research·1992·1 author

124citations