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Shu-Min Tseng · Study

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Shu-Min Tseng

1 works· latest 2013· 1 institutionscluster: provisional

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i101

Citations112

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Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone2013 · 112 citations

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Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone

Work & Stress·2013·3 authors

112citations