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Seyed Morteza Emadi · Study

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Seyed Morteza Emadi

5 works· latest 2021· 1 institutionscluster: provisionalORCID 0000-0002-4571-730X

h-index5

i105

Citations297

Works here5

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21

Most cited in this library

Structural Estimation of Callers' Delay Sensitivity in Call Centers2013 · 145 citations
Impact of Delay Announcements in Call Centers: An Empirical Approach2016 · 87 citations
Customer Learning in Call Centers from Previous Waiting Experiences2018 · 27 citations
Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option2020 · 20 citations
Personalized Priority Policies in Call Centers Using Past Customer Interaction Information2021 · 18 citations

Works

5 shown

Personalized Priority Policies in Call Centers Using Past Customer Interaction Information

Management Science·2021·3 authors·Open access

18citations

Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option

Management Science·2020·3 authors·Open access

20citations

Customer Learning in Call Centers from Previous Waiting Experiences

Operations Research·2018·2 authors·Open access

27citations

Impact of Delay Announcements in Call Centers: An Empirical Approach

Operations Research·2016·4 authors

87citations

Structural Estimation of Callers' Delay Sensitivity in Call Centers

Management Science·2013·4 authors

145citations