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Raksmey Sann · Study

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Raksmey Sann

4 works· latest 2024· 2 institutionscluster: provisionalORCID 0000-0002-5526-8376

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i103

Citations132

Works here4

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Most cited in this library

Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry2020 · 79 citations
Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport2024 · 26 citations
Multidimensional scale development and validation: university service quality (UNIQUAL)2023 · 19 citations
Social Marketing Strategy to Promote Traditional Thai Medicines during COVID-19: KAP and DoI Two-Step Theory Application Process2022 · 8 citations

Works

4 shown

Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport

International Journal of Quality and Service Sciences·2024·3 authors

26citations

Multidimensional scale development and validation: university service quality (UNIQUAL)

Journal of Hospitality and Tourism Insights·2023·4 authors

19citations

Social Marketing Strategy to Promote Traditional Thai Medicines during COVID-19: KAP and DoI Two-Step Theory Application Process

International Journal of Environmental Research and Public Health·2022·3 authors·Open access

8citations

Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

International Journal of Hospitality Management·2020·2 authors

79citations