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Christine F. De Meyer-Heydenrych · Study

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Christine F. De Meyer-Heydenrych

8 works· latest 2022· 1 institutionscluster: provisionalORCID 0000-0002-0859-0610

h-index7

i107

Citations278

Works here8

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Most cited in this library

Internal marketing, service quality and perceived customer satisfaction2020 · 63 citations
Service receivers' negative emotions in airline and hospital service settings2012 · 57 citations
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context2017 · 45 citations
Trials and tribulations: marketing in modern South Africa2013 · 29 citations
The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective2021 · 28 citations

Works

8 shown

Moving towards smart mobility: Factors influencing the intention of consumers to adopt the bus rapid transit (BRT) system

Cogent Business & Management·2022·2 authors·Open access

7citations

Developing an intention to use amongst non-users of the Bus Rapid Transit (BRT) System: An emerging market perspective

Research in Transportation Business & Management·2022·2 authors·Open access

25citations

Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?

International Journal of Retail & Distribution Management·2021·2 authors

24citations

The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective

Cogent Business & Management·2021·3 authors·Open access

28citations

Internal marketing, service quality and perceived customer satisfaction

Journal of Islamic marketing·2020·3 authors

63citations

Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context

International Journal of Bank Marketing·2017·3 authors

45citations

Trials and tribulations: marketing in modern South Africa

European Business Review·2013·2 authors

29citations

Service receivers' negative emotions in airline and hospital service settings

Journal of Services Marketing·2012·4 authors

57citations