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Sourabh Sharma · Study

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Sourabh Sharma

3 works· latest 2020· 3 institutionscluster: provisionalORCID 0000-0002-9729-5129

h-index3

i103

Citations518

Works here3

14

15

20

Most cited in this library

Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction2015 · 453 citations
Impact of Service Quality, Service Convenience and Perceived Price Fairness on Customer Satisfaction in Indian Retail Banking Sector2014 · 41 citations
Strategic Alignment of Information Technology in Public and Private Organizations in India: A Comparative Study2020 · 24 citations

Works

3 shown

Strategic Alignment of Information Technology in Public and Private Organizations in India: A Comparative Study

Global Business Review·2020·2 authors

24citations

Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction

International Journal of Bank Marketing·2015·3 authors

453citations

Impact of Service Quality, Service Convenience and Perceived Price Fairness on Customer Satisfaction in Indian Retail Banking Sector

Management and Labour Studies·2014·3 authors

41citations