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Chiung‐Ju Liang

13 works· latest 2011· 1 institutionscluster: provisional

h-index13

i1013

Citations946

Works here13

Most cited in this library

A study of the impacts of website quality on customer relationship performance2009 · 164 citations
Does online relationship marketing enhance customer retention and cross-buying?2008 · 156 citations
The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty2006 · 110 citations
The influence of customer perceptions on financial performance in financial services2009 · 89 citations
The Value-Relevance of Financial and Nonfinancial Information?Evidence from Taiwan?s Information Electronics Industry2005 · 73 citations

Works

13 shown

Does Endogenously Determined Ownership Matter on Performance? Dynamic Evidence from the Emerging Taiwan Market

Emerging Markets Finance and Trade·2011·3 authors

35citations

Does ownership structure affect firm value? Intellectual capital across industries perspective

Journal of Intellectual Capital·2011·3 authors

52citations

How to lengthen, deepen and broaden customer–firm relationships with online financial services?

Journal of Financial Services Marketing·2009·2 authors

60citations

A study of the impacts of website quality on customer relationship performance

Total Quality Management & Business Excellence·2009·2 authors

164citations

The influence of customer perceptions on financial performance in financial services

International Journal of Bank Marketing·2009·3 authors

89citations

Does online relationship marketing enhance customer retention and cross-buying?

Service Industries Journal·2008·3 authors

156citations

How managers in the financial services industry ensure financial performance

Service Industries Journal·2008·2 authors

24citations

An insight into the impact of a retailer's relationship efforts on customers' attitudes and behavioral intentions

International Journal of Bank Marketing·2007·2 authors

58citations

The behavioral sequence of information education services industry in Taiwan: relationship bonding tactics, relationship quality and behavioral loyalty

Measuring Business Excellence·2007·2 authors

36citations

The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty

Service Industries Journal·2006·2 authors

110citations

A dynamic connection of balanced scorecard applied for the hotel.

Journal of Service Research·2006·2 authors

22citations

Integrative research into the financial services industry in Taiwan: Relationship bonding tactics, relationship quality and behavioural loyalty

Journal of Financial Services Marketing·2005·2 authors

67citations

The Value-Relevance of Financial and Nonfinancial Information?Evidence from Taiwan?s Information Electronics Industry

Review of Quantitative Finance and Accounting·2005·2 authors

73citations