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Thaíse Caroline Milbratz · Study
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Thaíse Caroline Milbratz
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· latest 2017
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Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services
2017 · 65 citations
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Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services
International Journal of Hospitality Management
·
2017
·
4 authors
65
citations