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Cheris W. C. Chow · Study

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Cheris W. C. Chow

11 works· latest 2022· 2 institutionscluster: provisionalORCID 0009-0006-2988-549X

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Citations816

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Most cited in this library

Customers' adoption of banking channels in Hong Kong2005 · 224 citations
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity2017 · 164 citations
Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation2014 · 82 citations
Effects of Comparative Advertising in High-and Low-Cognitive Elaboration Conditions2006 · 67 citations
Sensory marketing in hospitality: a critical synthesis and reflection2022 · 56 citations

Works

11 shown

Sensory marketing in hospitality: a critical synthesis and reflection

International Journal of Contemporary Hospitality Management·2022·4 authors

56citations

Does taking charge help or harm employees’ promotability and visibility? An investigation from supervisors’ status perspective.

Journal of Applied Psychology·2022·3 authors

54citations

Online group‐buying : The effect of deal popularity on consumer purchase intention

Journal of Consumer Behaviour·2021·4 authors

14citations

Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation

European Journal of Work and Organizational Psychology·2021·3 authors

49citations

What threatens retail employees' thriving at work under leader‐member exchange? The role of store spatial crowding and team negative affective tone

Human Resource Management·2019·3 authors

52citations

The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity

International Journal of Hospitality Management·2017·5 authors

164citations

The interactive effect of LMX and LMX differentiation on followers’ job burnout: evidence from tourism industry in Hong Kong

The International Journal of Human Resource Management·2016·3 authors

31citations

Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation

Tourism Management·2014·3 authors

82citations

Does Service Employee Arrogance Discourage Sales of Luxury Brands in Emerging Economies?

Psychology and Marketing·2013·3 authors

23citations

Effects of Comparative Advertising in High-and Low-Cognitive Elaboration Conditions

Journal of Advertising·2006·2 authors

67citations

Customers' adoption of banking channels in Hong Kong

International Journal of Bank Marketing·2005·3 authors

224citations