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Kyeong Sam Min · Study

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Kyeong Sam Min

8 works· latest 2024· 1 institutionscluster: provisionalORCID 0000-0001-9564-7760

h-index6

i105

Citations139

Works here8

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Most cited in this library

Contingent consumer decision making in the wine industry: the role of hedonic orientation2010 · 40 citations
Listen to their heart: Why does active listening enhance customer satisfaction after a service failure?2021 · 23 citations
Selling Hope: The Role of Affect-Laden Health Care Advertising in Consumer Decision Making2015 · 23 citations
When Is Difficult Planning Good Planning? The Effects of Scenario‐Based Planning on Optimistic Prediction Bias2012 · 22 citations
Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction2020 · 20 citations

Works

8 shown

Oops!… I waited until the last minute again: The role of fresh start nudges in task completion

Applied Cognitive Psychology·2024·4 authors·Open access

4citations

Listen to their heart: Why does active listening enhance customer satisfaction after a service failure?

International Journal of Hospitality Management·2021·3 authors

23citations

Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction

Marketing Letters·2020·5 authors

20citations

Selling Hope: The Role of Affect-Laden Health Care Advertising in Consumer Decision Making

The Journal of Marketing Theory and Practice·2015·3 authors

23citations

Reviewers are not perfect but could they try harder?

Journal of Business Research·2013·1 author

7citations

When Is Difficult Planning Good Planning? The Effects of Scenario‐Based Planning on Optimistic Prediction Bias

Journal of Applied Social Psychology·2012·2 authors·Open access

22citations

Contingent consumer decision making in the wine industry: the role of hedonic orientation

Journal of Consumer Marketing·2010·3 authors

40citations

Special Session Summary Putting Context Effects in Context: the Role of Information About the Choice Environment

ACR North American Advances·2003·1 author

0citations