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Peggy McDermott · Study
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Peggy McDermott
2 works
· latest 2011
· 1 institutions
cluster: provisional
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Citations
172
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2
08
11
Most cited in this library
Impact of value chain activities on quality and innovation
2008 · 102 citations
Examining competitive priorities and competitive advantage in service organisations using Importance‐Performance Analysis matrix
2011 · 70 citations
Works
2 shown
Examining competitive priorities and competitive advantage in service organisations using Importance‐Performance Analysis matrix
Managing Service Quality
·
2011
·
2 authors
70
citations
Impact of value chain activities on quality and innovation
International Journal of Operations & Production Management
·
2008
·
3 authors
102
citations