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Glenda M. Fisk · Study
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Author
Glenda M. Fisk
6 works
· latest 2013
· 2 institutions
cluster: provisional
Works
6 shown
Service with an e-smile: Employee authenticity and customer use of web-based support services
Information & Management
·
2013
·
3 authors
52
citations
Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors
The Leadership Quarterly
·
2011
·
2 authors
176
citations
“I want it all and I want it now!” An examination of the etiology, expression, and escalation of excessive employee entitlement
Human Resource Management Review
·
2009
·
1 author
163
citations
Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.
Journal of Applied Psychology
·
2005
·
3 authors
505
citations
Is “service with a smile” enough? Authenticity of positive displays during service encounters
Organizational Behavior and Human Decision Processes
·
2004
·
5 authors
844
citations
The Interplay of Gender and Affective Tone in Service Encounter Satisfaction
Journal of Service Research
·
2003
·
3 authors
125
citations