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L. Jean Harrison‐Walker · Study
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Author
L. Jean Harrison‐Walker
12 works
· latest 2019
· 2 institutions
cluster: provisional
Works
12 shown
The effect of consumer emotions on outcome behaviors following service failure
Journal of Services Marketing
·
2019
·
1 author
145
citations
The critical role of customer forgiveness in successful service recovery
Journal of Business Research
·
2018
·
1 author
199
citations
The role of cause and affect in service failure
Journal of Services Marketing
·
2012
·
1 author
101
citations
Customer prioritization in higher education: targeting ‘right’ students for long-term profitability
Journal of Marketing for HIGHER EDUCATION
·
2010
·
1 author
28
citations
Customer Relationship Building on the Internet in B2B Marketing: A Proposed Typology
The Journal of Marketing Theory and Practice
·
2004
·
2 authors
62
citations
Toward an objective-based typology of e-business models
Business Horizons
·
2003
·
2 authors
50
citations
If You Build It, Will They Come? Barriers to International e-Marketing
The Journal of Marketing Theory and Practice
·
2002
·
1 author
68
citations
E‐complaining: a content analysis of an Internet complaint forum
Journal of Services Marketing
·
2001
·
1 author
315
citations
The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents
Journal of Service Research
·
2001
·
1 author
1,583
citations
The measurement of a market orientation and its impact on business performance
Journal of Quality Management
·
2001
·
1 author
98
citations
The relative effects of national stereotype and advertising information on the selection of a service provider: an empirical study
Journal of Services Marketing
·
1995
·
1 author
81
citations
The import of illiteracy to marketing communication
Journal of Consumer Marketing
·
1995
·
1 author
20
citations