SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Sonja Christ‐Brendemühl · Study

Home/Author

Sonja Christ‐Brendemühl

4 works· latest 2022· 1 institutionscluster: provisionalORCID 0000-0002-8107-1761

h-index4

i104

Citations179

Works here4

20

21

22

Most cited in this library

The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis2020 · 91 citations
Bridging the gap: An interview study on frontline employee responses to restaurant technology2022 · 43 citations
Customer fairness perceptions in augmented reality-based online services2021 · 28 citations
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions2021 · 17 citations

Works

4 shown

Bridging the gap: An interview study on frontline employee responses to restaurant technology

International Journal of Hospitality Management·2022·1 author

43citations

Customer fairness perceptions in augmented reality-based online services

Journal of service management·2021·2 authors

28citations

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

European Management Journal·2021·4 authors

17citations

The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis

Journal of Business Research·2020·2 authors

91citations