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Lu‐Ming Tseng

13 works· latest 2020· 1 institutionscluster: provisionalORCID 0000-0002-2431-603X

h-index8

i107

Citations297

Works here13

Most cited in this library

How can financial organizations improve employee loyalty? The effects of ethical leadership, psychological contract fulfillment and organizational identification2017 · 67 citations
The role of salespeople in developing life insurance customer loyalty2015 · 53 citations
How customer orientation leads to customer satisfaction2018 · 41 citations
How Implicit Ethics Institutionalization Affects Ethical Selling Intention: The Case of Taiwan’s Life Insurance Salespeople2017 · 30 citations
Customer orientation, social consensus and insurance salespeople's tolerance of customer insurance frauds2013 · 26 citations

Works

13 shown

Company–customer conflicts and ethical decision-making of life insurance agents: the role of ethics institutionalization

Managerial Finance·2020·1 author

7citations

Customer insurance frauds: the influence of fraud type, moral intensity and fairness perception

Managerial Finance·2019·1 author

9citations

How customer orientation leads to customer satisfaction

International Journal of Bank Marketing·2018·1 author

41citations

How Implicit Ethics Institutionalization Affects Ethical Selling Intention: The Case of Taiwan’s Life Insurance Salespeople

Journal of Business Ethics·2017·1 author

30citations

Why do lenient claims handling practices exist in the insurance industry? A survey study of ethical decisions by claims adjusters

Managerial Finance·2017·1 author

7citations

The role of explicit ethics institutionalization and management accountability in influencing newcomer trust

International journal of organizational analysis·2017·2 authors

7citations

How can financial organizations improve employee loyalty? The effects of ethical leadership, psychological contract fulfillment and organizational identification

Leadership & Organization Development Journal·2017·2 authors

67citations

The link between guanxi and customer–salesperson collusion

International Journal of Conflict Management·2016·1 author

13citations

How can managers promote salespeople’s person-job fit?

The Learning Organization·2016·2 authors

22citations

The role of salespeople in developing life insurance customer loyalty

International Journal of Retail & Distribution Management·2015·2 authors

53citations

Managerial Authority, Turnover Intention and Medical Insurance Claims Adjusters’ Recommendations for Claim Payments

The Geneva Papers on Risk and Insurance Issues and Practice·2015·2 authors

7citations

Understanding the roles of loss-premium comparisons and insurance coverage in customer acceptance of insurance claim frauds

Journal of Financial Crime·2014·3 authors

8citations

Customer orientation, social consensus and insurance salespeople's tolerance of customer insurance frauds

International Journal of Bank Marketing·2013·2 authors

26citations