S
Zodix
Study
Academic Library
Search
Shelves
Open access
Sign in
Search or jump to…
⌘K
Stephanie M. Mangus · Study
Home
/
Author
Stephanie M. Mangus
9 works
· latest 2024
· 2 institutions
cluster: provisional
ORCID 0000-0002-2768-185X
Follow
Suggest an ORCID correction
h-index
8
i10
8
Citations
501
Works here
9
14
16
17
19
20
23
24
Most cited in this library
Artist Authenticity: How Artists’ Passion and Commitment Shape Consumers’ Perceptions and Behavioral Intentions across Genders
2014 · 130 citations
The road to customer loyalty paved with service customization
2016 · 85 citations
Examining the effects of mutual information sharing and relationship empathy: A social penetration theory perspective
2019 · 73 citations
The road to recovery: Overcoming service failures through positive emotions
2016 · 71 citations
The interplay between business and personal trust on relationship performance in conditions of market turbulence
2020 · 53 citations
Works
9 shown
Gratitude: A catalyst for encouraging consumer ethics
Journal of Business Research
·
2024
·
4 authors
8
citations
Conceptualizing an integrative typology of sales enablement strategy
Journal of Personal Selling and Sales Management
·
2024
·
5 authors
14
citations
Salesperson rapport: a literature review and research agenda for an evolving digital sales process
Journal of Personal Selling and Sales Management
·
2023
·
3 authors
26
citations
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Journal of the Academy of Marketing Science
·
2020
·
4 authors
53
citations
Examining the effects of mutual information sharing and relationship empathy: A social penetration theory perspective
Journal of Business Research
·
2019
·
4 authors
73
citations
Gratitude in buyer-seller relationships: a dyadic investigation
Journal of Personal Selling and Sales Management
·
2017
·
4 authors
41
citations
The road to customer loyalty paved with service customization
Journal of Business Research
·
2016
·
3 authors
85
citations
The road to recovery: Overcoming service failures through positive emotions
Journal of Business Research
·
2016
·
4 authors
71
citations
Artist Authenticity: How Artists’ Passion and Commitment Shape Consumers’ Perceptions and Behavioral Intentions across Genders
Psychology and Marketing
·
2014
·
4 authors
130
citations