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José Antonio Martínez García · Study

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José Antonio Martínez García

9 works· latest 2011· 1 institutionscluster: provisionalORCID 0000-0003-2131-9101

h-index9

i109

Citations1,354

Works here9

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Most cited in this library

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited2009 · 303 citations
Measuring perceived service quality in urgent transport service2006 · 212 citations
Developing a multidimensional and hierarchical service quality model for the travel agency industry2007 · 212 citations
Cognitive–affective model of consumer satisfaction. An exploratory study within the framework of a sporting event2006 · 190 citations
Some insights on conceptualizing and measuring service quality2009 · 154 citations

Works

9 shown

The influence of organizational structure on organizational learning

International Journal of Manpower·2011·2 authors·Open access

153citations

Rethinking perceived service quality: An alternative to hierarchical and multidimensional models

Total Quality Management & Business Excellence·2010·2 authors

55citations

Some insights on conceptualizing and measuring service quality

Journal of Retailing and Consumer Services·2009·2 authors

154citations

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

Journal of Operations Management·2009·4 authors·Open access

303citations

Does ISO 9000 certification affect consumer perceptions of the service provider?

Managing Service Quality·2009·2 authors

40citations

Understanding customer loyalty through system dynamics

Management Decision·2009·2 authors

35citations

Developing a multidimensional and hierarchical service quality model for the travel agency industry

Tourism Management·2007·2 authors

212citations

Cognitive–affective model of consumer satisfaction. An exploratory study within the framework of a sporting event

Journal of Business Research·2006·2 authors

190citations

Measuring perceived service quality in urgent transport service

Journal of Retailing and Consumer Services·2006·2 authors

212citations