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Yooncheong Cho · Study

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Yooncheong Cho

2 works· latest 2003· 1 institutionscluster: provisional

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i102

Citations181

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Most cited in this library

An analysis of online customer complaints: implications for Web complaint management2003 · 144 citations
CAUSES AND OUTCOMES OF ONLINE CUSTOMER COMPLAINING BEHAVIOR: IMPLICATIONS FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM)2001 · 37 citations

Works

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An analysis of online customer complaints: implications for Web complaint management

Hawaii International Conference on System Sciences (HICSS)·2003·4 authors·other

144citations

CAUSES AND OUTCOMES OF ONLINE CUSTOMER COMPLAINING BEHAVIOR: IMPLICATIONS FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Journal of the Association for Information Systems·2001·4 authors·Open access

37citations