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Concepción Varela Neira · Study
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Author
Concepción Varela Neira
15 works
· latest 2022
· 2 institutions
cluster: provisional
ORCID 0000-0003-1096-7541
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Most cited in this library
Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting
2016 · 139 citations
The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context
2008 · 103 citations
High-performance work systems and job satisfaction: a multilevel model
2016 · 87 citations
Explaining customer satisfaction with complaint handling
2010 · 85 citations
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
2016 · 66 citations
Works
15 shown
Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality
Sustainability
·
2022
·
2 authors
·
Open access
51
citations
The influence of consumer personality traits on mobile shopping intention
Spanish Journal of Marketing - ESIC
·
2020
·
2 authors
·
Open access
35
citations
The Effect of Political Skill on Work Role Performance and Intention to Leave: A Moderated Mediation Model
Journal of Leadership & Organizational Studies
·
2018
·
4 authors
·
Open access
31
citations
Manufacturer–distributor relationships: role of relationship-specific investment and dependence types
Journal of Business and Industrial Marketing
·
2017
·
3 authors
·
Open access
37
citations
Supervisory servant leadership and employee’s work role performance
Leadership & Organization Development Journal
·
2016
·
3 authors
50
citations
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
Service Business
·
2016
·
3 authors
·
Open access
66
citations
High-performance work systems and job satisfaction: a multilevel model
Journal of Managerial Psychology
·
2016
·
3 authors
87
citations
Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting
Journal of Business and Industrial Marketing
·
2016
·
4 authors
139
citations
Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
Journal of Service Theory and Practice
·
2015
·
3 authors
·
Open access
32
citations
Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity
Journal of Business and Industrial Marketing
·
2013
·
3 authors
·
Open access
42
citations
Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies
Service Industries Journal
·
2011
·
3 authors
·
Open access
57
citations
The effects of customer age and recovery strategies in a service failure setting
Journal of Financial Services Marketing
·
2010
·
3 authors
·
Open access
53
citations
Lack of preferential treatment: effects on dissatisfaction after a service failure
Journal of service management
·
2010
·
3 authors
·
Open access
37
citations
Explaining customer satisfaction with complaint handling
International Journal of Bank Marketing
·
2010
·
3 authors
·
Open access
85
citations
The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context
Service Industries Journal
·
2008
·
3 authors
·
Open access
103
citations