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Andreas Giese · Study
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Andreas Giese
2 works
· latest 2020
· 1 institutions
cluster: provisional
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Most cited in this library
Service excellence models: a critical discussion and comparison
2012 · 63 citations
After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight
2020 · 25 citations
Works
2 shown
After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight
The Journal of Marketing Theory and Practice
·
2020
·
5 authors
25
citations
Service excellence models: a critical discussion and comparison
Managing Service Quality
·
2012
·
3 authors
63
citations