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Heejung Ro · Study
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Author
Heejung Ro
15 works
· latest 2024
· 1 institutions
cluster: provisional
ORCID 0000-0002-6247-2455
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Citations
848
Works here
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24
Most cited in this library
Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting
2007 · 251 citations
Empowerment in hospitality organizations: Customer orientation and organizational support
2010 · 111 citations
Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions
2015 · 93 citations
Corporate Social Responsibility
2013 · 77 citations
The role of self-service technologies in restoring justice
2010 · 53 citations
Works
15 shown
Customer attributions for LGBT-friendly branding hotels and skepticism
International Journal of Contemporary Hospitality Management
·
2024
·
2 authors
13
citations
The Role of Brand Authenticity and Existential Authenticity in Building Brand Loyalty Toward LGBT-Friendly Hotels
Journal of Hospitality & Tourism Research
·
2024
·
2 authors
15
citations
Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations
Tourism and Hospitality
·
2022
·
4 authors
·
Open access
21
citations
The impact of LGBT friendliness on sexual minority customers’ perceptions and intentions to stay
International Journal of Hospitality Management
·
2022
·
2 authors
·
Open access
28
citations
An Examination of Organizational Commitment and Intention to Stay in the Timeshare Industry: Variations Across Generations in the Workplace
International Journal of Hospitality & Tourism Administration
·
2017
·
2 authors
28
citations
Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions
International Journal of Hospitality & Tourism Administration
·
2015
·
3 authors
·
Open access
93
citations
Corporate Social Responsibility
Journal of Hospitality & Tourism Research
·
2013
·
2 authors
·
Open access
77
citations
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Journal of Business Research
·
2013
·
2 authors
·
Open access
30
citations
An Empirical Study Of Hospitality Management Student Attitudes Toward Group Projects: Instructional Factors And Team Problems
Journal of College Teaching & Learning (TLC)
·
2012
·
2 authors
·
Open access
9
citations
Customer opportunistic complaints management: A critical incident approach
International Journal of Hospitality Management
·
2011
·
1 author
·
Open access
53
citations
Student Team Project: Gender Differences in Team Project Experience and Attitudes Toward Team-Based Work
Journal of Teaching in Travel & Tourism
·
2011
·
2 authors
·
Open access
17
citations
Empowerment in hospitality organizations: Customer orientation and organizational support
International Journal of Hospitality Management
·
2010
·
2 authors
·
Open access
111
citations
The role of self-service technologies in restoring justice
Journal of Business Research
·
2010
·
3 authors
·
Open access
53
citations
THE JOINT EFFECTS OF SERVICE FAILURE MODE, RECOVERY EFFORT, AND GENDER ON CUSTOMERS' POST‐RECOVERY SATISFACTION
Journal of Travel & Tourism Marketing
·
2009
·
3 authors
·
Open access
49
citations
Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting
Journal of Hospitality & Tourism Research
·
2007
·
2 authors
·
Open access
251
citations