S
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Review
Kate L. Daunt · Study
Home
/
Author
Kate L. Daunt
15 works
· latest 2019
· 1 institutions
cluster: provisional
ORCID 0000-0002-6741-4924
Works
15 shown
Effects of Customer Incivility on Frontline Employees and the Moderating Role of Supervisor Leadership Style
Tourism Management
·
2019
·
4 authors
·
Open access
204
citations
What matters to me! User conceptions of value in specialist cancer care
Public Management Review
·
2019
·
3 authors
42
citations
Consumer showrooming: Value co-destruction
Journal of Retailing and Consumer Services
·
2017
·
2 authors
·
Open access
149
citations
Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda
Public Management Review
·
2014
·
3 authors
312
citations
Linking employee and customer misbehaviour: The moderating role of past misdemeanours
Journal of Marketing Management
·
2013
·
2 authors
51
citations
Motives of dysfunctional customer behavior: an empirical study
Journal of Services Marketing
·
2012
·
2 authors
107
citations
Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service
Journal of Marketing Management
·
2011
·
2 authors
147
citations
Customers acting badly: Evidence from the hospitality industry
Journal of Business Research
·
2010
·
2 authors
120
citations
Deviant customer behaviour: A study of techniques of neutralisation
Journal of Marketing Management
·
2010
·
2 authors
87
citations
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Journal of Services Marketing
·
2010
·
7 authors
·
Open access
289
citations
Dysfunctional Customer Behavior Severity: An Empirical Examination
Journal of Retailing
·
2009
·
2 authors
292
citations
Deviant Customer Behavior: An Exploration of Frontline Employee Tactics
The Journal of Marketing Theory and Practice
·
2006
·
2 authors
255
citations
When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining
Journal of Services Marketing
·
2005
·
2 authors
175
citations
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
Journal of Services Marketing
·
2004
·
2 authors
354
citations
The Consequences of Dysfunctional Customer Behavior
Journal of Service Research
·
2003
·
2 authors
558
citations