SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Jiahua Wei · Study

Home/Author

Jiahua Wei

7 works· latest 2023· 1 institutionscluster: provisionalORCID 0000-0002-5150-0211

h-index7

i107

Citations168

Works here7

20

21

22

23

Most cited in this library

The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping2022 · 37 citations
The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation2021 · 31 citations
The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies2023 · 27 citations
Research on the influence of compensation methods and customer sentiment on service recovery effect2020 · 24 citations
The impact of consumer confusion on the service recovery effect of Online Travel Agency (OTA)2022 · 20 citations

Works

7 shown

The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies

Heliyon·2023·7 authors·Open access

27citations

The impact of consumer confusion on the service recovery effect of Online Travel Agency (OTA)

Current Psychology·2022·5 authors·Open access

20citations

The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping

Frontiers in Psychology·2022·4 authors·Open access

37citations

Research on the influence mechanism of emotional intelligence and psychological empowerment on customers’ repurchase intention under the situation of online shopping service recovery

Current Psychology·2022·5 authors

15citations

Research on the Influence of Emotional Intelligence and Emotional Labor on the Service Recovery Effect of Online Travel Agency

Frontiers in Psychology·2021·3 authors·Open access

14citations

The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation

Frontiers in Psychology·2021·1 author·Open access

31citations

Research on the influence of compensation methods and customer sentiment on service recovery effect

Total Quality Management & Business Excellence·2020·2 authors

24citations