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Stefano Bromuri · Study

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Stefano Bromuri

3 works· latest 2024· 1 institutionscluster: provisionalORCID 0000-0001-6205-8679

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i103

Citations223

Works here3

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24

Most cited in this library

Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation2020 · 155 citations
Using AI to predict service agent stress from emotion patterns in service interactions2020 · 57 citations
Personalizing Communication and Segmentation with Random Forest Node Embedding2024 · 11 citations

Works

3 shown

Personalizing Communication and Segmentation with Random Forest Node Embedding

Expert Systems with Applications·2024·3 authors·Open access

11citations

Using AI to predict service agent stress from emotion patterns in service interactions

Journal of service management·2020·4 authors·Open access

57citations

Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation

Journal of service management·2020·4 authors·Open access

155citations