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Bahman Hamzelu · Study
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Bahman Hamzelu
4 works
· latest 2016
· 1 institutions
cluster: provisional
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4
Citations
214
Works here
4
16
Most cited in this library
Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers
2016 · 98 citations
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis
2016 · 45 citations
A little bit more value creation and a lot of less value destruction! Exploring service recovery paradox in value context: A study in travel industry
2016 · 39 citations
Modeling customer knowledge management to make value co-creation
2016 · 32 citations
Works
4 shown
A little bit more value creation and a lot of less value destruction! Exploring service recovery paradox in value context: A study in travel industry
Journal of Hospitality and Tourism Management
·
2016
·
3 authors
39
citations
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis
Journal of Retailing and Consumer Services
·
2016
·
4 authors
45
citations
Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers
Journal of Retailing and Consumer Services
·
2016
·
2 authors
98
citations
Modeling customer knowledge management to make value co-creation
Business Information Review
·
2016
·
2 authors
32
citations