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Chukwunonso Oraedu · Study

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Chukwunonso Oraedu

5 works· latest 2021· 3 institutionscluster: provisionalORCID 0000-0001-5834-6133

h-index5

i105

Citations139

Works here5

17

19

20

21

Most cited in this library

Determinants of relationship quality and customer loyalty in retail banking2017 · 41 citations
Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective2020 · 30 citations
Customer experience with self-service technologies in the banking sector: evidence from Nigeria2021 · 29 citations
Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria2020 · 26 citations
Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market2019 · 13 citations

Works

5 shown

Customer experience with self-service technologies in the banking sector: evidence from Nigeria

International Journal of Business and Systems Research·2021·3 authors

29citations

Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective

Management Research Review·2020·4 authors

30citations

Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria

International Journal of Business and Systems Research·2020·3 authors

26citations

Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market

Journal of Relationship Marketing·2019·1 author

13citations

Determinants of relationship quality and customer loyalty in retail banking

African Journal of Economic and Management Studies·2017·3 authors

41citations