SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Craig M. Froehle · Study

Home/Author

Craig M. Froehle

7 works· latest 2014· 3 institutionscluster: provisionalORCID 0000-0002-9255-4822

h-index7

i107

Citations1,429

Works here7

00

02

04

06

07

08

14

Most cited in this library

New measurement scales for evaluating perceptions of the technology‐mediated customer service experience2004 · 419 citations
Antecedents of New Service Development Effectiveness2000 · 272 citations
A Resource‐Process Framework of New Service Development2007 · 199 citations
Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction*2006 · 188 citations
Research opportunities in service process design2002 · 169 citations

Works

7 shown

Applications of business analytics in healthcare

Business Horizons·2014·3 authors·Open access

156citations

Antecedents and performance outcomes of global competence: An empirical investigation

Journal of Engineering and Technology Management·2008·3 authors

26citations

A Resource‐Process Framework of New Service Development

Production and Operations Management·2007·2 authors

199citations

Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction*

Decision Sciences·2006·1 author

188citations

New measurement scales for evaluating perceptions of the technology‐mediated customer service experience

Journal of Operations Management·2004·2 authors

419citations

Research opportunities in service process design

Journal of Operations Management·2002·5 authors

169citations

Antecedents of New Service Development Effectiveness

Journal of Service Research·2000·4 authors

272citations