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Dayle I. Thorpe · Study

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Dayle I. Thorpe

5 works· latest 2000· 2 institutionscluster: provisional

h-index5

i105

Citations3,665

Works here5

83

95

96

00

Most cited in this library

A measure of service quality for retail stores: Scale development and validation1996 · 1,921 citations
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study2000 · 1,407 citations
A Measure of Service Quality for Retail Stores: Scale Development and Validation1995 · 282 citations
A Conceptual Model of Strategic Considerations for International Retail Expansion1995 · 42 citations
A Demographic and Psychographic Assessment of a Specialty Store's Customers and Non-Customers1983 · 13 citations

Works

5 shown

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Journal of Retailing·2000·3 authors

1,407citations

A measure of service quality for retail stores: Scale development and validation

Journal of the Academy of Marketing Science·1996·3 authors

1,921citations

A Measure of Service Quality for Retail Stores: Scale Development and Validation

Journal of the Academy of Marketing Science·1995·3 authors

282citations

A Conceptual Model of Strategic Considerations for International Retail Expansion

Service Industries Journal·1995·2 authors

42citations

A Demographic and Psychographic Assessment of a Specialty Store's Customers and Non-Customers

Clothing and Textiles Research Journal·1983·2 authors

13citations