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Ngan Truong · Study

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Ngan Truong

3 works· latest 2020· 2 institutionscluster: provisionalORCID 0000-0002-8925-6226

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i103

Citations140

Works here3

17

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Most cited in this library

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework2020 · 63 citations
Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction2020 · 39 citations
The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country2017 · 38 citations

Works

3 shown

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Journal of Hospitality and Tourism Technology·2020·4 authors

63citations

Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction

Operations and Supply Chain Management An International Journal·2020·4 authors·Open access

39citations

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country

International Journal of Culture Tourism and Hospitality Research·2017·4 authors·Open access

38citations