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Pei Chao · Study

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Pei Chao

4 works· latest 2010· 1 institutionscluster: provisional

h-index4

i104

Citations219

Works here4

07

10

Most cited in this library

Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis2007 · 86 citations
Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry2010 · 68 citations
Strengthening the Quality–Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship2007 · 39 citations
The impact of market freedom on the adoption of third-party electronic marketplaces: A fuzzy AHP analysis2007 · 26 citations

Works

4 shown

Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry

Service Industries Journal·2010·5 authors

68citations

Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis

Service Industries Journal·2007·1 author

86citations

The impact of market freedom on the adoption of third-party electronic marketplaces: A fuzzy AHP analysis

Industrial Marketing Management·2007·4 authors

26citations

Strengthening the Quality–Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship

Service Industries Journal·2007·3 authors

39citations