SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Ana M. Díaz‐Martín · Study

Home/Author

Ana M. Díaz‐Martín

7 works· latest 2023· 2 institutionscluster: provisionalORCID 0000-0002-7190-3018

h-index7

i107

Citations995

Works here7

00

07

08

12

13

23

Most cited in this library

Satisfaction with service recovery: Perceived justice and emotional responses2008 · 505 citations
The brand management system and service firm competitiveness2012 · 174 citations
The use of quality expectations to segment a service market2000 · 112 citations
Quality of past performance: Impact on consumers’ responses to service failure2007 · 93 citations
An integrated service recovery system (ISRS)2013 · 51 citations

Works

7 shown

Technology: a strategic imperative for successful retailers

International Journal of Retail & Distribution Management·2023·4 authors·Open access

47citations

An integrated service recovery system (ISRS)

European Journal of Marketing·2013·4 authors·Open access

51citations

The brand management system and service firm competitiveness

Journal of Business Research·2012·4 authors·Open access

174citations

Satisfaction with service recovery: Perceived justice and emotional responses

Journal of Business Research·2008·3 authors·Open access

505citations

Quality of past performance: Impact on consumers’ responses to service failure

Marketing Letters·2007·3 authors

93citations

Training in retailing: a guide for improving the supply of courses

International Journal of Retail & Distribution Management·2000·3 authors

13citations

The use of quality expectations to segment a service market

Journal of Services Marketing·2000·4 authors

112citations