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Arne De Keyser · Study
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Author
Arne De Keyser
10 works
· latest 2025
· 2 institutions
cluster: provisional
ORCID 0000-0003-2517-9046
Works
10 shown
Luxury in the Circular Economy: An Engagement Journey Perspective
Journal of Consumer Behaviour
·
2025
·
4 authors
·
Open access
17
citations
Pushing Forward the Transition to a Circular Economy by Adopting an Actor Engagement Lens
Journal of Service Research
·
2023
·
6 authors
·
Open access
74
citations
Piloting personalization research through data-rich environments: a literature review and future research agenda
Journal of service management
·
2022
·
4 authors
·
Open access
22
citations
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature
Journal of Service Research
·
2020
·
5 authors
·
Open access
461
citations
Neuroscience in service research: an overview and discussion of its possibilities
Journal of service management
·
2019
·
5 authors
·
Open access
67
citations
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Journal of Service Research
·
2018
·
4 authors
·
Open access
324
citations
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Journal of Business Research
·
2017
·
8 authors
·
Open access
778
citations
Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension
International Journal of Research in Marketing
·
2015
·
3 authors
155
citations
Perceptions are relative
Journal of service management
·
2015
·
7 authors
59
citations
How technical and functional service quality drive consumer happiness
Journal of service management
·
2014
·
2 authors
83
citations