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Paul Williams · Study
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Author
Paul Williams
19 works
· latest 2019
· 3 institutions
cluster: provisional
ORCID 0000-0003-2178-488X
Works
19 shown
The influence of gender roles in the drivers of luxury consumption for women: Insights from the gulf region
Journal of Retailing and Consumer Services
·
2019
·
4 authors
·
Open access
43
citations
Sophisticated, iconic and magical: A qualitative analysis of brand charisma
Journal of Retailing and Consumer Services
·
2019
·
3 authors
·
Open access
17
citations
Exploring academic dishonesty in the Middle East: a qualitative analysis of students’ perceptions
Studies in Higher Education
·
2019
·
3 authors
48
citations
Toward a contingency theory of CRM adoption
Journal of Strategic Marketing
·
2016
·
3 authors
·
Open access
41
citations
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
International Journal of Project Management
·
2015
·
4 authors
105
citations
Identifying the Key Drivers of Customer Satisfaction and Repurchase Intentions: An Empirical Investigation of Japanese B2B Services
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
2012
·
3 authors
·
Open access
33
citations
Customer satisfaction and business performance: a firm‐level analysis
Journal of Services Marketing
·
2011
·
2 authors
310
citations
Customer attitudes of stayers and defectors in B2B services: Are they really different?
Industrial Marketing Management
·
2011
·
4 authors
51
citations
Understanding the causes of defection among satisfied B2B service customers
Journal of Marketing Management
·
2010
·
4 authors
51
citations
Customer dissatisfaction and defection: The hidden costs of downsizing
Industrial Marketing Management
·
2010
·
3 authors
31
citations
Customer satisfaction and loyalty in B2B services: directions for future research
The Marketing Review
·
2009
·
3 authors
32
citations
VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT
Annals of Tourism Research
·
2009
·
2 authors
877
citations
Customer satisfaction and Scuba-diving: Some insights from the deep
Service Industries Journal
·
2006
·
3 authors
51
citations
Close to the “edge”: Critical issues for adventure tourism operators
Asia Pacific Journal of Tourism Research
·
2005
·
2 authors
91
citations
Diving into service quality – the dive tour operator perspective
Managing Service Quality
·
2000
·
4 authors
64
citations
Altruism and Reality: Studies in the Philosophy of the Bodhicaryavatara
Bristol Research (University of Bristol)
·
1997
·
1 author
·
book
29
citations
Information technology in the hospitality industry: Managing people, change and computers
International Journal of Hospitality Management
·
1997
·
1 author
·
other
0
citations
FEAR OF CRIME: READ ALL ABOUT IT?
The British Journal of Criminology
·
1993
·
2 authors
196
citations
We can speak for ourselves: Self-advocacy by mentally handicapped people
·
1984
·
2 authors
·
book
68
citations