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Nevin Vunka Jungum · Study
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Nevin Vunka Jungum
1 works
· latest 2008
· 1 institutions
cluster: provisional
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Business process modelling, simulation and reengineering: call centres
2008 · 78 citations
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Business process modelling, simulation and reengineering: call centres
Business Process Management Journal
·
2008
·
2 authors
78
citations