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Osman Mahamad · Study

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Osman Mahamad

3 works· latest 2011· 1 institutionscluster: provisional

h-index3

i103

Citations673

Works here3

10

11

Most cited in this library

The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia2010 · 347 citations
SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION2010 · 310 citations
Motivational Orientation as an Internal Marketing Tool in Service Training: A Study of Service Delivery in a Hospital2011 · 16 citations

Works

3 shown

Motivational Orientation as an Internal Marketing Tool in Service Training: A Study of Service Delivery in a Hospital

International Journal of Business and Management·2011·3 authors·Open access

16citations

The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia

International Journal of Marketing Studies·2010·4 authors·Open access

347citations

SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION

International Business Research·2010·3 authors·Open access

310citations