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Elsa L. Koljonen · Study
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Elsa L. Koljonen
1 works
· latest 2000
· 1 institutions
cluster: provisional
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Walk‐through audit provides focus for service improvements for Hong Kong law firm
2000 · 17 citations
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Walk‐through audit provides focus for service improvements for Hong Kong law firm
Managing Service Quality
·
2000
·
2 authors
17
citations