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Roger J. Callan · Study

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Roger J. Callan

6 works· latest 2001· 1 institutionscluster: provisional

h-index6

i106

Citations427

Works here6

94

98

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01

Most cited in this library

Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers2000 · 161 citations
Business travellers' perception of service quality: a prefatory study of two European city centre hotels2001 · 81 citations
Attributional Analysis of Customers' Hotel Selection Criteria by U.K. Grading Scheme Categories1998 · 73 citations
The critical incident technique in hospitality research: an illustration from the UK lodge sector1998 · 63 citations
Quality Assurance Certification for Hospitality Marketing, Sales and Customer Services1994 · 26 citations

Works

6 shown

Business travellers' perception of service quality: a prefatory study of two European city centre hotels

International Journal of Tourism Research·2001·2 authors

81citations

Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers

International Journal of Tourism Research·2000·2 authors

161citations

An attributional approach to hotel selection. Part 2: The customers’ perceptions

Progress in Tourism and Hospitality Research·1998·1 author

23citations

The critical incident technique in hospitality research: an illustration from the UK lodge sector

Tourism Management·1998·1 author

63citations

Attributional Analysis of Customers' Hotel Selection Criteria by U.K. Grading Scheme Categories

Journal of Travel Research·1998·1 author

73citations

Quality Assurance Certification for Hospitality Marketing, Sales and Customer Services

Service Industries Journal·1994·1 author

26citations