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Victoria Story · Study

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Victoria Story

3 works· latest 2023· 1 institutionscluster: provisionalORCID 0000-0001-8460-1310

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i103

Citations166

Works here3

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17

23

Most cited in this library

Strategic B2B customer experience management: the importance of outcomes-based measures2017 · 123 citations
Digital service innovation challenges faced during servitization: a multi-level perspective2023 · 28 citations
DEVELOPING APPROPRIATE MEASURES OF NEW PRODUCT DEVELOPMENT: A CONTINGENCY-BASED APPROACH2001 · 15 citations

Works

3 shown

Digital service innovation challenges faced during servitization: a multi-level perspective

Journal of service management·2023·4 authors·Open access

28citations

Strategic B2B customer experience management: the importance of outcomes-based measures

Journal of Services Marketing·2017·8 authors·Open access

123citations

DEVELOPING APPROPRIATE MEASURES OF NEW PRODUCT DEVELOPMENT: A CONTINGENCY-BASED APPROACH

International Journal of Innovation Management·2001·3 authors

15citations