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Jon Anton · Study

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Jon Anton

4 works· latest 2002· 1 institutionscluster: provisional

h-index4

i104

Citations318

Works here4

96

97

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02

Most cited in this library

The past, present and future of customer access centers2000 · 141 citations
Customer Relationship Management: Making Hard Decisions with Soft Numbers1996 · 118 citations
Customer Relationship Management: The Bottom Line to Optimizing Your Roi2002 · 43 citations
Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program1997 · 16 citations

Works

4 shown

Customer Relationship Management: The Bottom Line to Optimizing Your Roi

·2002·2 authors·book

43citations

The past, present and future of customer access centers

International Journal of Service Industry Management·2000·1 author

141citations

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

·1997·2 authors·book

16citations

Customer Relationship Management: Making Hard Decisions with Soft Numbers

·1996·1 author·book

118citations