S
Zodix
Study
Academic Library
Search
Shelves
Open access
Sign in
Search or jump to…
⌘K
Enrico Secchi · Study
Home
/
Author
Enrico Secchi
6 works
· latest 2020
· 2 institutions
cluster: provisional
ORCID 0000-0003-1896-7853
Follow
Suggest an ORCID correction
h-index
6
i10
6
Citations
350
Works here
6
10
18
20
Most cited in this library
ADVANCING A TYPOLOGY OF OPEN INNOVATION
2010 · 124 citations
Service operations: what’s next?
2018 · 100 citations
The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
2018 · 59 citations
Service operations: what have we learned?
2018 · 36 citations
Customer participation risk management: conceptual model and managerial assessment tool
2020 · 18 citations
Works
6 shown
Customer participation risk management: conceptual model and managerial assessment tool
Journal of service management
·
2020
·
4 authors
·
Open access
18
citations
The effect of service improvisation competence on hotel performance
International Journal of Operations & Production Management
·
2020
·
3 authors
·
Open access
13
citations
The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
Production and Operations Management
·
2018
·
3 authors
59
citations
Service operations: what’s next?
Journal of service management
·
2018
·
10 authors
·
Open access
100
citations
Service operations: what have we learned?
Journal of service management
·
2018
·
10 authors
·
Open access
36
citations
ADVANCING A TYPOLOGY OF OPEN INNOVATION
International Journal of Innovation Management
·
2010
·
3 authors
·
Open access
124
citations