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Ayşın Paşamehmetoğlu · Study
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Author
Ayşın Paşamehmetoğlu
14 works
· latest 2023
· 1 institutions
cluster: provisional
ORCID 0000-0001-5852-4921
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Most cited in this library
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
2014 · 151 citations
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
2020 · 107 citations
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
2022 · 90 citations
Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
2020 · 87 citations
Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
2020 · 78 citations
Works
14 shown
Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
Journal of Human Resources in Hospitality & Tourism
·
2023
·
5 authors
27
citations
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
International Journal of Contemporary Hospitality Management
·
2022
·
4 authors
90
citations
Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance
Journal of Hospitality and Tourism Management
·
2022
·
3 authors
63
citations
Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity
International Journal of Contemporary Hospitality Management
·
2021
·
3 authors
41
citations
Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
International Journal of Hospitality Management
·
2020
·
4 authors
·
Open access
87
citations
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
International Journal of Contemporary Hospitality Management
·
2020
·
3 authors
·
Open access
67
citations
Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
International Journal of Hospitality Management
·
2020
·
3 authors
·
Open access
78
citations
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
International Journal of Contemporary Hospitality Management
·
2020
·
3 authors
107
citations
Is “Do it right the first time” necessarily right?
International Journal of Contemporary Hospitality Management
·
2018
·
4 authors
29
citations
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Journal of Service Theory and Practice
·
2017
·
5 authors
35
citations
Error management culture: impact on cohesion, stress, and turnover intentions
Service Industries Journal
·
2016
·
3 authors
50
citations
Error Recovery Performance
Cornell Hospitality Quarterly
·
2015
·
3 authors
52
citations
The Importance of Error Management Culture in Organizations: The Impact on Employee Helping Behaviors During Service Failures and Recoveries in Restaurants
Journal of Human Resources in Hospitality & Tourism
·
2014
·
3 authors
39
citations
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
International Journal of Hospitality Management
·
2014
·
3 authors
151
citations