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Margaret Pierson · Study

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Margaret Pierson

1 works· latest 2011· 1 institutionscluster: provisional

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How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods2011 · 147 citations

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How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

Manufacturing & Service Operations Management·2011·3 authors

147citations