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Scott M. Brooks · Study
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Author
Scott M. Brooks
2 works
· latest 2008
cluster: provisional
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180
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2
02
08
Most cited in this library
Driving service effectiveness through employee-customer linkages
2002 · 129 citations
Perceptions of Discrimination: A Multiple Needs Model Perspective
2008 · 51 citations
Works
2 shown
Perceptions of Discrimination: A Multiple Needs Model Perspective
Journal of Management
·
2008
·
5 authors
51
citations
Driving service effectiveness through employee-customer linkages
Academy of Management Perspectives
·
2002
·
4 authors
129
citations