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Siew Yong Lam · Study
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Author
Siew Yong Lam
2 works
· latest 2012
· 2 institutions
cluster: provisional
ORCID 0000-0002-9238-7753
Works
2 shown
A structural equation model of TQM, market orientation and service quality
Managing Service Quality
·
2012
·
4 authors
108
citations
The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis
Total Quality Management & Business Excellence
·
2011
·
4 authors
110
citations