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Gary J. Salegna · Study

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Gary J. Salegna

3 works· latest 2005· 1 institutionscluster: provisional

h-index3

i103

Citations113

Works here3

95

96

05

Most cited in this library

Consumer Loyalty to Service Providers: An Integrated Conceptual Model2005 · 76 citations
An Integrative Framework for Developing and Evaluating a TQM Implementation Plan1995 · 22 citations
An integrative approach for selecting a TQM/BPR implementation plan1996 · 15 citations

Works

3 shown

Consumer Loyalty to Service Providers: An Integrated Conceptual Model

The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior·2005·2 authors·Open access

76citations

An integrative approach for selecting a TQM/BPR implementation plan

International Journal of Quality Science·1996·2 authors

15citations

An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

Quality Management Journal·1995·2 authors

22citations